“Using Hyperscience has completely transformed our manual data entry process. It has made our work so much easier and more efficient.”
Introduction
Corebridge Financial, a prominent global insurance provider operating in over 80 countries and jurisdictions, encountered significant challenges in its data processing operations. With millions of documents received annually, particularly within its life, individual retirement, and retirement services sectors, the company faced inefficiencies stemming from manual data entry processes.
The Challenge
Corebridge Financial’s manual approach to processing life insurance and individual retirement forms hindered its responsiveness to customer demands. The existing OCR solution struggled with handwritten forms, resulting in low accuracy rates of around 10%. This inaccuracy led to prolonged manual review times, impacting customer experience and operational efficiency.
The Hyperscience Solution
Recognizing the need for automation to streamline processes and improve accuracy, Corebridge Financial turned to Hyperscience’s Hyperautomation solution. Leveraging advanced machine learning (ML) capabilities, Hyperscience offered intelligent software capable of accurately reading imperfect documents, including handwritten forms. Additionally, the integration of Robotic Process Automation (RPA) tools like Blue Prism and Automation Anywhere enabled Corebridge Financial to automate manual data entry tasks effectively.
Results Delivered
The implementation of Hyperscience’s Hyperautomation solution yielded significant benefits for Corebridge Financial:
- Increased Efficiency: Manual data entry processes were transformed into automated workflows, reducing data entry time by up to 70%. This resulted in significant time savings and allowed employees to focus on strategic tasks.
- Improved Accuracy: Hyperscience’s advanced automation capabilities improved data entry accuracy, reducing errors and enhancing overall data quality.
- User-Friendly Interface: Corebridge Financial found Hyperscience’s technology to be highly intuitive, facilitating seamless adaptation by employees to the automated processes.
Conclusion
Through its collaboration with Hyperscience, Corebridge Financial successfully transformed its manual data entry processes, achieving increased efficiency and accuracy. The positive experience with Hyperscience’s technology and support underscored the potential of Hyperautomation to revolutionize operations in organizations like Corebridge Financial. As companies continue to embrace technological innovation, solutions like Hyperscience’s Hyperautomation offer a pathway to streamlined operations, reduced errors, and improved efficiency.