Schedule a Meeting

Schedule a Meeting
Return to Knowledge Base

QBE Insurance Increases Claim Processing Speeds by 80%

March 10 2023

QBE Insurance was founded in 1886 with the goal of giving early Australian pioneers a safeguard against uncertainty. Though the world has certainly changed in the last century and a half, QBE’s mission has not.

80% Faster Claims Processing

For those experiencing adversity, the last thing they need is a lengthy or delayed claim payout. With help from Hyperscience, QBE was able to decrease claim processing times by 80%.

Combining human judgement with artificial intelligence not only helps QBE stay competitive in the insurance industry, but also demonstrates their commitment to delivering high-quality service to their customers.

“It’s allowed us to start processing documents like claim forms and invoices in 20% of the time that it took to do manually.”

Jim Kinzie, Global Claims Transformation Lead

More Insights


How To Upgrade Your CX With Automation

Discover how an intelligent automation solution can speed up operations, evolve your business, and improve customer experience.

Customer Stories

Top 10 Insurer Accelerates Invoice Processing

The fortune 500 mutual insurance company overcame RPA limitations to drastically reduce invoice processing times.


Intelligent Document Processing (IDP)

A comprehensive overview of Intelligent Document Processing, how it works, and how industries are benefitting from it.