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Financial Services

Global Financial Services Company.

Processing account opening and account maintenance forms.

Goals

  • Reduce customer response times
  • Increase accuracy of data extraction
  • Improve throughput without increasing headcount

Challenge

  • Highly manual data extraction process
  • 200+ person data keying team processing more than 60 million pages of documents per year
  • High error rate led to significant re-keying efforts, slowing customer response times, skyrocketing costs, and disrupted customer experience
  • Unable to hire people fast enough to keep up with increased document volumes
  • Due to high costs and slow manual process, data-keyers extracted bare minimum data from documents, leading to incomplete data picture

Client Profile

Investment Services

$10+ Billion Revenue

30,000+ Employees

Why HYPERSCIENCE?

These are the reasons why the client decided to partner with HyperScience:

Advanced handwriting and printed text transcription capabilities at greater than human accuracy

High rates of automation out of the box without the need for long training periods

Pre-trained machine learning automates at greater than human accuracy from Day 1

Early Results

Lowered cost Reduced response time improved customer satisfaction 4X throughput increase with no change in headcount Data entry accuracy increased from significantly reducing costly errors and customer complaints to 95% 99%+
Data entry accuracy increased from significantly reducing costly errors and customer complaints to 95% 99%+ 4X throughput increase with no change in headcount Lowered cost Reduced response time improved customer satisfaction

What would have taken me weeks to set up in our old system took just a few hours in HyperScience. It's great that we're saving time on both the processing and the setup.

Senior Capture Architect

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